SHOP POLICIES

WE GLADLY ACCEPT RETURNS FOR INCORRECT/DAMAGED ITEMS:

Contact us within: 7 days of delivery
Ship items back within: 14 days of delivery
   

WE DON'T ACCEPT CANCELLATIONS ONCE SHIPPED.

But please contact us if you have any problems with your order.
   

THE FOLLOWING ITEMS CAN'T BE RETURNED OR EXCHANGED.

Because of the nature of these items and risks of COVID-19, unless they arrive damaged, I can't accept returns for:
- Custom or personalized orders
- Opened/Used Items 
   

RETURNS AND EXCHANGE DETAILS

If there has been an error on our part or you have received an incorrect item, we will give you a refund or exchange. We accept returns or exchanges for UNUSED products. Buyer is responsible for shipping of returned/exchanged item.
Please realize our products are novelty items and non-traditional scents. They are our artistic interpretations of fragrances and may not agree with your interpretation.
If an item breaks during shipping we will replace it, but do require a photograph of the broken item emailed to us first. Please hold on to the broken item while we file an insurance claim.
Contact us before cancelling an order! It's easy for us to fix an address or incorrect item.
 

SHIPPING TIME

Current processing time for non-preorder items before shipping is 5-8 business days. You will receive a tracking notification once your item has been shipped. Items will be shipped via the United States Postal Service.

If you need an item rushed, please message us BEFORE you place your order. We don't see the "Comments to Seller" until we are preparing your order for shipment, and we do this in the order they were received.
   

INTERNATIONAL ORDERS

International orders take approximately 2-4 weeks to arrive from the shipment date depending on your location and customs. We offer the lowest shipping rates available and include an additional discount to help offset the cost for our international customers.
   

CUSTOMS FEES

International orders may have additional customs fees and/or tariffs depending on your country. You, the buyer, are responsible for paying these costs. If you place a large order, taxes are especially high in UK, Germany and Australia - these fees are based on your order total - you can calculate the VAT fee here:

LOST/STOLEN/DELAYED ORDERS

Unfortunately, we do not have any more information than you do (or the tracking indicates) once an item is shipped. If there is a problem with your shipment, please contact your local post office and give them the tracking number.

If an item is marked as "Delivered" and you have not received it, follow these steps:
1) Verify the shipping address is correct and that you have a mailbox with your name on it.
2) Check in with anyone else that might have received the package for you (ie. roommate, family member, neighbor etc).
3) Bring the tracking to your local post office to see if they're holding it or they have any further information.
4) If it has been 21 days after shipment and you've done steps 1-3 send us a message to let us know.

Fiction Bath Co. is not responsible for stolen packages or any lost items that cannot have the insurance claimed (tracking labels that get lost in transit or read "Delivered"). We are also not responsible for errors made by the Post Office. If your item is delayed past its "estimated arrival date" we apologize, but it is out of our control. We suggest filing a complaint with the USPS. A domestic package must be missing for 21 days with an incomplete tracking record before we can file an insurance claim and resend the order. First Class International and Domestic orders have no insurance, and therefore cannot be replaced unless returned.

RETURNED ORDERS

Please verify that you have the correct mailing address before placing an order. If a customer has entered incorrect information, they are responsible for additional postage to resend it. If an item is returned to us for any other reason, it is up to the buyer to repay shipping fees to have it resent. If you choose not to have it resent, we can refund you the cost of the items, but not the original shipping fees.

GIFTS

If your purchase is being sent as a gift, no problem! Simply fill in the recipient's address in the shipping section at checkout. We always wrap items nicely and never include the price.