Our products are handcrafted and made to order, which is why our processing time is 2-4 weeks! I know it's a wait, but there are only so many products we can make by hand in a day. Once your order is packed, you will receive a shipping confirmation email with a tracking number.
WHAT IS YOUR RETURN POLICY?
Please make sure to review your order carefully before completing your purchase. We do not offer returns or refunds for items once they have shipped and been delivered. We are committed to providing high-quality products and services, and we stand behind our products and interpretations of characters and book settings. If you receive a defective product, please contact us within 14 days of receipt of your order to arrange for a replacement. In order to receive a replacement, you will need to provide photos and/or video of the breakages and/or product defects.
DO YOU SHIP INTERNATIONALLY?
We do! However, customers are responsible for VAT or Custom Fees once their package enters their country. International shipping does take 2-8 weeks to arrive once shipped, depending on the destination.
MY CANDLES AND BATH AND BODY GOODIES ARRIVED, BUT MY SHIRT AND MUG WERE NOT IN THE PACKAGE. ARE THEY SHIPPING SEPARATELY?
Yes! We have a printing partner who does high quality, long lasting printing on our wardrobe and drinkware items. Instead of having you pay the shipping cost to have it sent to us and then sent to you, we have the items shipped directly to you to cut both costs and wait time for you.
I MADE MORE THAN ONE ORDER. CAN I COMBINE THEM?
Yes! We are more than happy to help combine your orders. Just email us at firstname.lastname@example.org with your name and order numbers and we will take care of it for you. Once your orders are combined and your shipping label is purchased, we will refund what you saved by combining orders.
ARE YOUR PRODUCTS MADE WITH SAFE INGREDIENTS?
All of our products are vegan, hypoallergenic, phthalate free, paraben free, nut free, and cruelty free. We invest in higher quality fragrances that are carcinogen-free as well. Our candles are made with 100% soy wax without carcinogenic accelerants or chemical additives and we use lead-free wooden wicks. We use as many organic supplies as we can, but we are working towards our products being officially certified as organic.
I HAVE ECZEMA/PSORIASIS/SENSITIVE SKIN. ARE YOUR PRODUCTS SAFE TO USE?
Our small business actually began with a pursuit to create skin-safe fragranced bath and body products for our daughter who suffers from severe eczema! Since those early days, we now serve countless customers with various skin sensitivities and disorders. However, no one's skin is the same. We always recommend product testing on a small patch of skin to see how your skin reacts before full use.